As we head towards the 4th quarter: 1) REFLECT - look back at how well you’ve executed your business strategy so far. Do an analysis to determine what's on track and what needs to be revamped. “Without reflection, we go blindly on our way, creating more unintended consequences, and failing to achieve anything useful. “ – Margaret J. Wheatley 2) REFOCUS - use your current results to guide you. Develop an updated game plan that is geared towards yielding stronger results. 3) RE

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I just finished a powerful staff training Webinar series for a client as they prepare to excel in servicing their customers in 2019. An awesome time and a fantastic team! The Webinar series was about Relationship Building and Service Strategy. As you are building your strategy for 2019, keep in mind the benefits of delivering a WOW or superior service experience to your audience (customers, clients, patients). Customer Loyalty: Resulting from a great experience with your busi

October is here! Which also means that the 4th quarter is here! For many brave and savvy business owners, you are in the final stretch. It’s time to finish the year strong, think ahead and start planning for the new year. Here’s a guideline to help you. Fourth Quarter Marketing Checklist: Review your accomplishments for this year – Even though the year is not quite over, this is a good stage to review your status. Celebrate your wins and make necessary tweaks to ensure future

By now, I bet you expected the sales to come rolling in. After all, you’re offering a killer product that fills a niche in the market. Your

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